About Pam’s Brownies

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How long do Pam’s Brownies keep for?

• Our brownies keep for 10 days at room temperature, or up to 2 weeks in the fridge

• If our brownies are being delivered during periods of warm weather, we recommend putting them in the fridge for 30 minutes on arrival

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Are Pam’s Brownies suitable for vegetarians?

• Yes, our brownies are suitable for vegetarians

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Do Pam’s Brownies contain nuts?

• Our brownies do not contain nuts in the recipe; however, they are produced in a kitchen that contains nuts

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Ordering

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I want to purchase Pam’s Brownies for an event, what is the best way to order?

• We are happy to accommodate custom orders, please contact us using hello@pamsbrownies.com

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Can I order Pam’s Brownies in advance?

• Yes, we can accommodate alternative dispatch dates

• Please contact us using hello@pamsbrownies.com to let us know your preferred dispatch date

• Please note, we can only guarantee dispatch dates (not delivery dates)

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Can I send Pam’s Brownies as a gift?

• Yes, Pam’s Brownies make great gifts and come with multiple gift options to make your surprise even more special!

• Don't forget to say who they're from!

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My order confirmation email hasn’t arrived

• Be sure to check your junk folder for any order confirmation emails

• If the email still hasn’t arrived after 24 hours, please contact us using hello@pamsbrownies.com

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Cancellations

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Can I cancel my Pam's Brownies order?

• Pam's Brownies are perishable and unfortunately we can’t offer a refund once an order has been dispatched

• For cancellations prior to dispatch, please contact us using hello@pamsbrownies.com

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Delivery

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Where do Pam’s Brownies deliver?

• We deliver across the UK and Northern Ireland

• Deliveries to the Scottish Highlands & Islands and Northern Ireland may take an additional business day due to the nature of the delivery area

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What are the delivery options?

• We offer one delivery option:

  • First-class: Orders aim to be delivered one business day after dispatch, but packages can sometimes take up to two business days

• Please note that deliveries placed over the weekend will be dispatched the following Monday morning

• While we work with our couriers to deliver packages in a timely manner, unfortunately we cannot guarantee delivery times and packages may occasionally experience delays

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Are deliveries tracked?

• Yes, deliveries are tracked

• Tracking numbers are automatically provided via email at the time of dispatch

• Be sure to check your junk folder if you do not receive a tracking number

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Will the package need to be signed for?

• No, the delivery driver will not need a signature

• To avoid any delivery issues, consider identifying a safe place or allowing the package to be left with a neighbour when entering delivery details

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How do I change my delivery details?

• Delivery details can be changed directly with the courier once the shipment has been dispatched

• Check your order tracking email for more details

• Be sure to check your junk folder for any order tracking emails

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My brownies haven’t arrived, what can I do?

• Our courier partners aim to deliver in a timely manner but occasionally experience delays

• Check the delivery status using the tracking number provided via email

• Check the official delivery photo provided by the courier

• If the courier was unable to deliver to your location, try specifying a safe place or instruct the courier to leave the package with a neighbour

• If issues persist, please contact us using hello@pamsbrownies.com